Refund Policy

Please read our policy regarding course cancellations and refunds.

General Overview

At Coach Waley LMS, we are committed to providing high-quality educational content. Because our products are digital and delivered instantly upon purchase, we have established the following refund guidelines to ensure fairness to both the student and the instructor.

Non-Refundable Items

Most of our digital products are non-refundable. This includes:

Courses where more than 20% of the content has been watched.
Downloadable resources (PDFs, eBooks, Templates) that have already been accessed.
Discounted or "Flash Sale" purchases.

7-Day Satisfaction Guarantee

We offer a 7-day money-back guarantee for specific premium courses, provided that:

You have viewed less than 20% of the total course duration.
You have not downloaded any of the premium course materials.
Your request is submitted within 7 calendar days of the original purchase date.

How to Request a Refund

To request a refund, please email our billing department at billing@coachwaley.com with the following details:

1. Full Name & Email Address used for purchase
2. Transaction ID or Receipt Number
3. Reason for the refund request

Processing Time

Once approved, your refund will be processed back to your original payment method (Credit Card, PayPal, or Bank Transfer) within 5 to 10 business days. Note that your bank may take additional time to reflect the balance in your account.